Team Empowerment

Service Description

Managers are not always best equipped to solve an operational problem. Very often managers don’t have the “real life” experience of the support activities taking place as they only see the outcomes. Team-Members, who follow support processes every day are acutely aware of the challenges and very often how they can be fixed. In some organisations the culture is not in place for team-members to feel they are able to report problems with the processes they are asked to follow. It is important that managers create the right environment so team-members can report problems and suggest solutions. This treatment focusses on the use of simple tools that can be used to help team-members identify the root causes for problems and to instil a “continuous improvement mindset”. There is an old proverb that says: “Give a man a fish and he will eat for a day. Teach a man how to fish and you feed him for a lifetime”. It can be more beneficial in the long run to teach a person how to recognise a challenge and improve on it, rather than to just insist that they do it in a certain way. YOUR HCC EXPERT Tom Mc Dermott has held General Manager positions for Hilton across the UK including Resort, City Centre, Airport, and large Conference & Events properties. He also led the Operational Excellence Team in EMEA and worked on major Operational Effectiveness projects in the US including the Waldorf Astoria in New York, Hilton New Orleans Riverside and Hilton San Francisco. Tom and his team created the “Operational Excellence Best Practice Portal” where the best ideas could be shared with other Managers so they could also use the hundreds of best practices listed to continually improve the performance of their department. Tom is a passionate advocate of adopting the “bottom up” approach to Process Improvement by harnessing the knowledge and experience of the front line Team Members to create win-win solutions for the Guest, Team-Member and the Owner. TREATMENT FORMAT Pre-treatment Questionnaire to be completed by hotel (20 mins) 1 Hour Video Conference with HCC Expert THIS TREATMENT IS COVERED BY OUR HCC SAVINGS GUARANTEE.

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