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At we believe that all hotels, large & small, should have access to the very best advice and guidance.

Using Zoom, we connect you with specialist hotel experts at a fraction of the cost of full-time consultancy services.

On top of that, dozens of our 'Treatments' come with our HCC Savings Guarantee - our promise to save you at least the cost of your session, or we refund the difference!

Our experienced team of HCC Experts are on hand to share their knowledge with you and save cost for your hotel. What have you got to lose?


Looking for longer term support? Our innovative monthly Membership Plans can provide you with more regular guidance to set up and manage an ongoing savings program!

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Our Mission

At the Hotel Cost Clinic we believe that all hotels, large and small, should have access to management and cost support.


Up until now, it has only been large hotels and groups that have been able to afford this advice and expertise. 

All of our team share a common love for the hotel industry, and bring with them a broad range of experience in hotel operations and managing hotel costs.

We are not a purchasing agency and we do not conduct tenders on your behalf. We simply provide you with the expertise necessary to manage your costs and get the best from your own operation and supply deals.

Our mission is simple - to bring specialist expertise to ALL hotels in a cost effective way. HCC uses video calls to provide hoteliers with support on an hourly or ‘project’ rate. By providing more bite-sized services, you can talk with our team who can show you how to save costs on whatever specific spend area you are working with.

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three ways to save...

Dentist Appointment

Just like a physio or chiropractor, we have a fantastic range treatments that focus on your specific issue. Whether you need support with your Laundry, Housekeeping or Food & Beverage, you can select the right treatment to save you money. Most of our treatments come with our HCC Savings Guarantee - our promise to cover your treatment cost with savings!

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Finding good supplier recommendations can be difficult. We have a selection of EXCLUSIVE deals available from some of the most respected hotel supply companies across the UK.

Head over to our Market page and check out the discount codes available exclusively for our members.

Kitchen Staff

Everyone can sign up for FREE - we want every hotel to benefit from our service. 

We do also offer paid membership plans where a Purchasing Expert will help you to develop your very own savings program. They start with a free Cost Health Check treatment that will help guide you to the biggest savings! All of our membership fees are also covered by our HCC Savings Guarantee.


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Alistair Sandall

HCC Expert – Hotel & Restaurant Grading 

Alistair works with hotels to improve their ratings and accreditations. As a former Senior inspector for the AA, he can show you how to obtain the accolades you deserve and turn them into revenue.


  • General Manager / Cluster General Manager roles with the likes of Thistle, Jarvis, Paramount, GLH & Macdonald Hotels

  • AA Hotel & Hospitality Services – Senior Inspector / Key Account Manager / Commercial Manager / Head of Training & Consultancy

  • Institute of Hospitality – Head of Professional Development

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Melissa Thompson

HCC Expert - F&B Safety

F&B Safety is continues to be a critical area. Melissa works with hotels to make sure all the right bases are covered.


  • Safer Food Scores – Managing Director

  • Hygiene Audit Systems – Environmental Health Principal Consultant

  • Dacorum Borough Council – Environmental Health Manager

  • Holiday Inns Canada – Hotel Manager

  • Mitchells and Butler – General Manager 

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Simon Elliott - coming soon

HCC Expert - F&B Profitability

Simon has spent many years helping operators maximise their F&B profitability.


  • PSL/Entegra – Client Account Director

  • Pelican Procurement – Purchasing Manager

  • Profit Hound - Founder


Stephen Seymour

HCC Expert - Human Resources

Stephen is our Human Resources expert. Stephen will support you to build the motivated team that your hotel deserves.


  • Jurys Hotel Group plc – Head of HR (UK)

  • Urquhart Partnership – Head of Consultancy

  • Qogenta People Solutions – Managing Director

  • Lime FMS Ltd – Director of People

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Dev Anand

HCC Expert - Property Broker

Dev is our resident Hotel Broker. If you are looking to buy or sell a hotel he will help you to find the very best deal.


  • The Hotel Property Team – Managing Partner

  • Expotel – Managing Director

  • Impetus Marketing – Managing Director

  • The Apartment Service – Co-Founder

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mirelle maunder-brown

HCC Expert - revenue growth

Mirelle will help you drive your market share and increase revenues.


  • Best Western Hotel Group - Director Brand Performance UK

  • Radisson Hotel Group - Director Revenue Optimisation (UK & Ireland)

  • Thistle Hotels (GLH) - UK National Director Sales

  • Hilton - London Sales Director 


Karl Mueller

HCC Expert - Property & Technical Services

Karl is our Property & Technical Services expert. He will help you run your building efficiently and cost-effectively.


  • Accor Hotels – Technical Services Director UK & Ireland

  • Lend Lease LLP – Health, Safety, Security & Environment Manager

  • Maybourne Hotel Group – Director of Engineering

  • Jupiter Hotels – Property Director

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diana spellman

HCC Expert - F&B provenance

Diana is our resident F&B Provenance Expert. She can help you put your locally sourced menu on the map!


  • PARTNERS IN PURCHASING – Managing Director

  • Compass Catering – Procurement Contracts Manager

  • Guild of Agricultural Journalists Annual Award Ceremony – Traceable Sourcing Manager

  • The Loch Melfort Hotel – Sous Chef


gleb smatko

HCC Expert - social media

Gleb is our social media specialist. He will help you grow your online presence and connect with existing and new customer sectors.


  • WhenOnEarth – Digital Marketing Manager

  • BDO – Global Thought Leadership Manager

  • Consultus International Group – Group Marketing Manager 

  • Assured Energy – Group Marketing Manager

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quentin neville

HCC Expert - purchasing

Quentin has managed purchasing teams for some of the UK's largest hotel groups.


  • Interstate Hotels Europe – VP Procurement

  • GLH/Thistle Hotels – Procurement Director

  • Prestige Purchasing (Hospitality Consultants) – Director

  • Scottish & Newcastle Retail (Pubs) – Purchasing Director


andrew staley

HCC Expert - energy

No-one knows more about the supply of energy for the UK hospitality industry.


  • The Consultus International Group – Chief Executive Officer

  • The Energy Brokers – Managing Director

  • Hilton International – Director of Properties & Utilities

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tom mc dermott

HCC Expert - operational excellence

Tom is our operational excellence expert. He will help you to make your business run more efficiently.


  • Hilton - Director Operational Effectiveness EMEA

  • Cunard & Seabourn Cruise Line - Corporate Training Specialist

  • QE2 - Asst. Food & Beverage Manager

  • Hilton - General Manager (5 Properties in London & Scotland)

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nick padgett

HCC Expert - bars

A senior figure at Diageo for over 30 years - Nick has a knack for saving you money on your bars, but also making them more profitable.


  • Diageo GB – Head of Managed On Trade

  • Lucozade Ribena Suntory – Channel Director

  • Global Brands – On Trade Controller 

  • Nick Padgett Consultancy - Owner


nicholas smith

HCC Expert - purchasing

Nicholas is an F&B Expert having plied his trade in the UK and France. The former Head of Procurement for the Savoy Group knows how to maintain quality and value.


  • The Savoy Group – Group Purchasing Manager

  • AB Hotels – Group Purchasing Manager

  • Rank Hotels – Unit Purchasing Manager


stephen minall

HCC Expert - F&B concepts

Stephen is an F&B futurist - he can tell you what trends you can expect to see and how to implement them in your offer.


  • Moving Food – Founder

  • Distinctive Food – Founder 

  • Wrapid - Founder

  • Queens Moat House Hotels – Procurement/F&B Director

  • Holmes Place Gyms – Procurement Director

  • Bewley’s Ireland - Franchise Director

  • Pizza Hut – Director of Franchising

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austen bushrod

HCC Expert - purchasing

With over 20 years in senior hotel purchasing roles, Austen is one of our most sought after HCC Experts.


  • Accor Hotels – Director of Purchasing UK & Ireland

  • The Rank Group – Director of Procurement

  • Radisson Hotel Group – Procurement Director

  • Bunzl Catering Supplies – Head of Business Development

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