Your hcc TEAM...

Karl Mueller

HCC Expert - Property & TechnicaL Services

  • LinkedIn

With experience at all levels, Karl is a professional engineer and safety practitioner with over 25 years’ in estates management.
In 1990, he joined Accor UK as Maintenance Engineer at Novotel Birmingham Airport. In 1996, he moved to London and opened the Novotel London Waterloo and soon after, Karl was asked to join the head office team as Regional Technical Manager for the South of England.
In 1999 Karl stepped away from hotels and joined Lend Lease and opened Bluewater Shopping Centre in Kent, followed by Touchwood in Birmingham and Overgate in Dundee. However, the hotel industry pulled him back and he re-joined Accor UK in 2004 as Technical Services Director for their portfolio of 146 hotels within UK & Ireland.
In 2011 Karl took up the position of Director of Engineering for Maybourne Hotel Group at Claridge`s in London. In 2014 joined Jupiter Hotels as Property Director, covering all aspects of asset management, including refurbishments and life cycle replacements. 

Experience:

Accor Hotels – Technical Services Director UK & Ireland
Lend Lease LLP – Health, Safety, Security & Environment Manager
Maybourne Hotel Group – Director of Engineering
Jupiter Hotels – Property Director

specialist subjects:

  • Energy Management

  • Maintenance Contracts

  • Statutory Compliance

  • Tendering

  • Asset Management

  • Project Management

  • Recruitment

  • Capital Expenditure Planning

  • Refurbishment

  • Contractor Selection

  • Toolbox Talks

affiliations

MCIBSE - Member of the Chartered Institution of Building Services Engineers

MIIRSM - Member of the International Institute of Risk and Safety Management

 
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Kevin Greenwood

HCC Expert - finance

  • LinkedIn

After qualifying as a Chartered Certified Accountant in 1986, Kevin moved to Zambia with KPMG. It was there that Kevin was first introduced to hotels, as Finance Manager for an Anglo-American owned Hotel. 
As common in the hotel industry, the following 35 years found him moving across the Globe. Divisional Accountancy for a Hotel group in Papua New Guinea and various Financial Controller positions followed. These included working for Southern Pacific Hotel Corporation, Accor Asia Pacific and the Radisson Hotel Group.
Kevin returned to the UK in 1998 where and up until retirement last year was Radisson’s Area Director of Finance and Control for UK, Ireland and Western Europe working with and supporting 72 hotels in various aspects of Finance and Control.

Experience:

KPMG – Senior Accountant Director of Purchasing UK & Ireland
Radisson Hotel Group –Area Director of Finance and Control

Davidson Asset Management – Business Consultant

specialist subjects:

  • Cash flow management

  • P&L review and KPI analysis

  • Contract management

  • Legal Support

  • Property Management

  • Leases

  • Management & Franchise Agreements

  • Financing for businesses

  • HR Solutions

  • Management and Statutory Reporting

affiliations

FCCA (Fellow of the Chartered Association of Certified Accountants)
HOSPA - Member
Member of the Manchester Hoteliers Association
Pro Manchester Member

engagements

Clique 100 club – Guest Speaker
Pro Manchester, SME and Hospitality Presentations
Manchester Business Networking – Guest Speaker
Manchester Hoteliers association - Guest Speaker

 

 
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gleb smatko

HCC Expert - social media

  • LinkedIn

Over the last 15 years, Gleb Smatko has established himself as a formidable social media specialist.
His background has been in establishing media-led growth strategies for some of the world’s largest companies. His work on thought leadership and digital marketing development for the likes of UPS and BDO established his credentials with campaigns focussed both EMEA-wide and Globally.
As a partner of WhenOnEarth, the travel adventure company, he successfully developed the company’s digital marketing strategy, including website development and digital campaign management.
He is considered one of the industries foremost experts on search-engine optimisation and marketing including pay-per-click strategies.
Currently, Gleb supports the Consultus International Group and Assured Energy, heading the group marketing team, as well as being a key member of their strategic committee. 

Experience:

WhenOnEarth – Digital Marketing Manager
BDO – Global Thought Leadership Manager
Consultus International Group – Group Marketing Manager 
Assured Energy – Group Marketing Manager

specialist subjects:

  • Social Media Strategy

  • Go-to-market Strategy

  • Web Design & Programming

  • Hotel On-line Brand Development

  • Creative Development & Design

  • E-Commerce

  • SEO, SEM/PPC, E-Marketing

  • Online distribution strategy 

  • Marketing Campaigns

  • Client mix analysis 

  • Cross Selling

  • Public Relations

engagements

Niche Business Awards 2020 – Award Presentation

 
 
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gill smith

HCC Expert - independent operations

  • LinkedIn

Gill has over 35 years’ experience in the hotel industry. She started out in corporate operations, but for the last 20 years has been a successful owner/operator of several independent hotels.
She specifically focussed on tired, underperforming properties and realised their true potential through considered refurbishment programmes, targeted marketing and delivering first-class guest experiences. She created profitable, award winning independent hotels. 
Having managed properties through the devastating impact of  Foot and Mouth Disease in a rural property in 2001 through to the stresses of the Financial Crash in 2008/2009 she has developed a broad range of best practices and techniques that can be adopted to help deal with the challenges currently facing the hotel industry. She is a hotelier at heart and will provide warmth and guidance to support you through this current crisis.

Experience:

Best Western Plus Wroxton House Hotel - Owner/Operator
Best Western Forest and Vale Hotel – Owner/Operator
Trust House Forte - Assorted Roles

Crest Hotels - Assorted Roles

MacDonald Hotels - Assorted Roles

Rank Hotels – Assorted Roles

specialist subjects:

  • Independent Hotels

  • Operations

  • Management

  • Local Marketing

  • Sales

  • Refurbishment Projects

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Tom mc dermott

HCC Expert - operational excellencE

  • LinkedIn

For the last few years, Tom has been the Director of Operational Effectiveness for Hilton across the whole of the EMEA region. Such a role is only possible when an expert has many years of experience in their craft.
It all started when he was told by a Career Guidance Counsellor; ‘you could work in every country in the World on land, sea and air’. Tom was hooked on the Hospitality Industry and has now accumulated over 30 years of experience in Hotels, Restaurants and Cruise Ships. Since graduating from Dublin College of Catering, Tom learned his trade at The Grand Hotel Malahide, Dobbins Wine Bistro in Dublin then onboard Cunard’s Queen Elizabeth 2 (QE2). He has held leadership roles with Starwood Hotels & Resorts, Cunard & Seabourn Cruise Line, Radisson Hotels and most recently Hilton Hotels where Tom held several General Manager positions before being appointed Director of Hiltons Continuous Improvement department in EMEA in 2012.

Experience:

Hilton - Director Operational Effectiveness EMEA
Cunard & Seabourn Cruise Line - Corporate Training Specialist
QE2 - Asst. Food & Beverage Manager
Hilton - General Manager (5 Properties in London & Scotland)

specialist subjects:

  • Effective Labour Management

  • Team Empowerment

  • Continuous Improvement 

  • Lean tools to fight waste

  • Cost Mitigation

affiliations

Managing Director – Agility Hospitality

engagements

Programme Validation Panel Member/ Industry Representative - Bachelor of Science (Hons) in International Tourism, Dundalk Institute of Technology.

 
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quentin neville

HCC Expert - Purchasing

  • LinkedIn

Quentin started as a Food Commodity Trader, moving to Forte Hotels early in his career. 
He has more than 30 years’ experience of working across multiple hospitality sectors including 
Hotels, Pubs/Bars, Branded Restaurants, Airline Catering, Motorway Services and Contract Catering.
Perhaps his greatest achievements have been in the hotel sector, having helmed purchasing organisations for Thistle Hotels (latterly GLH) and more recently the Interstate portfolio of managed properties where he was responsible for their UK and European sites.
He has a broad depth of understanding of small boutique hotel operations through to large city centre goliaths. As a procurement consultant across numerous sectors, he now advises business on all aspects of procurement and supply chain opportunities.

Experience:

Interstate Hotels Europe – VP Procurement 
GLH/Thistle Hotels – Procurement Director
Prestige Purchasing (Hospitality Purchasing Consultants) – Director
Scottish & Newcastle Retail (Pubs) – Purchasing Director

specialist subjects:

  • Purchasing Strategy

  • Local v. National Sourcing

  • E-Procurement 

  • Food & Beverage

  • Purchasing Consortiums 

  • Tendering for profit

  • Cost reduction programmes

  • Laundry

  • Housekeeping

  • Contract Cleaning

  • Utilities

  • Compliance Reporting

  • Product Rationalisation

affiliations

Past member of the Chartered Institute of Purchasing & Supply council
Co-owner of Phipps Northampton Micro-brewery & Distiller

 
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mirelle maunder-brown

HCC Expert - revenue growth

  • LinkedIn

Mirelle started her extensive career working at an independent hotel in Surrey. Despite working with some of the world’s largest hotel brands since, she still has that understanding of the needs and challenges of the independent sector.
She has worked with national and global brands including Thistle, IHG and Hilton as a driven and strategic sales growth leader working to improve their existing business as well as find new sales opportunities.
Within the Radisson Hotel Group she quickly moved between national sales roles through to commercial revenue and marketing management positions. In the financial crisis of 2007/8 she famously applied new Total Revenue Management Strategies covering all commercial aspects of their business including bedrooms, meetings & events, F&B and Spas. 
As Director of Brand Performance with Best Western she capitalized on her ability to provide not just strategic, but importantly, practical advice. She managed the senior commercial teams to deliver KPIs in quality, revenue management and hotel membership growth.  
As a sought-after industry expert, Mirelle is always happy to share tricks and techniques to grow revenue in hotels. She consults, coaches and trains’ independent hotels, small hotel groups and serviced accommodation providers to grow their revenues whilst also reducing cost of sales.

Experience:

Best Western Hotel Group - Director Brand Performance UK
Radisson Hotel Group - Director Revenue Optimisation (UK & Ireland)
Thistle Hotels (GLH) - UK National Director Sales
Hilton - London Sales Director 

specialist subjects:

  • Price positioning

  • Yielding/Revenue Management

  • Account Management

  • Field Sales

  • M&E Conversion

  • Distribution

  • Direct Revenue

  • Content Management

  • Marketing

  • Commercial Audit

  • Customer Service

  • Commercial Efficiencies

  • Change Management

  • Budget and Business planning strategies

  • Mystery Guest & Calls

  • Interim Sales Support

  • Outsourced Revenue Management

affiliations

OptimiZe - Commercial Director

IDeaS Revenue Management Software - Smart Space Trainer
Res Harmonics PMS - Affiliate

engagements

Best Western Annual Conference – Key Speaker
The Hotel Partnership Annual Conference - Key Speaker
University of Northumbria - Guest Speaker
The Apartment Conference - Key Speaker

 
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nicholas smith

HCC Expert - purchasing

  • LinkedIn

Spawned from generations of Caterers & Retailers! After a spell at Westminster Kingsway College, Nicholas trained in all F&B areas in both the UK & France. This created a sound operators business perspective, a passion for good food & drink, and an understanding of the meaning of a ‘welcoming service’.
Now specialising in procurement & supply chain, Nicholas has led teams at The Savoy Group, Sopwell House and Five Lakes Resort.
With Hartswood Purchasing Associates, Nicholas supports hospitality businesses with Cost Reduction programmes, Tendering, Ordering systems and Renovation projects.

Experience:

The Savoy Group – Group Purchasing Manager
AB Hotels – Group Purchasing Manager
Rank Hotels – Unit Purchasing Manager

specialist subjects:

  • Cost Reduction Audits

  • Supplier Management

  • ProcureWizard

  • Fruit & Vegetables

  • Meat & Seafood

  • Ambient & Frozen Foods

  • Beverage Range Profitability

  • Utilities 

  • Print & Stationery

  • Golf Course Equipment

  • Cleaning & Disposable Supplies

  • Crockery, Cutlery & Glassware

  • Large Kitchen Equipment

  • FF&E

  • Procurement Strategy

affiliations

Hartswood Purchasing Associates - Owner

engagements

Quality Food Awards – Judge

 
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diana spellman

HCC Expert - F&B provenance

  • LinkedIn
  • Twitter

Diana was born and brought up on grass to beef rearing farm. It’s hardly surprising that this led to becoming one of the hospitality industry’s foremost experts in food sourcing and provenance.
For over 20 years she has successfully run PARTNERS IN PURCHASING (PIP) – a purchasing agency specialising in Food & Beverage procurement - that has also carved out a niche for themselves in helping hotels and hospitality businesses develop provenance in their menus. 
As a Nuffield Agricultural Scholar for Food Supply Chain she has worked alongside key practitioners of ‘Farm-to-Fork’ strategies including Eric Schlosser (Fast Food Nation), Carlos Petrini (Slow Food Movement), Joel Salatin (You Can Farm). She has even gained the support of Princess Anne.
Diana has worked with many independent hotels such as The Cavendish in London as well as provincial hotels within groups such as Hilton, Marriot & Premier Inn.
Oh, and apart from all of that, she is a qualified cordon bleu cook!

Experience:

PARTNERS IN PURCHASING – Managing Director
Compass Catering – Procurement Contracts Manager
Guild of Agricultural Journalists Annual Award Ceremony – Traceable Sourcing Manager
The Loch Melfort Hotel – Sous Chef

specialist subjects:

  • Farm to Fork sourcing

  • Food & Drink Procurement

  • Supply Chain Management

  • Nutrition

  • Food Pricing

  • Food & Beverage Product value

  • Farming Husbandry Best Practices

  • Ethical trading

  • Organic

  • Fairtrade

  • Vegan and Vegetarian

  • Sustainability

  • Food safety Regulation and Compliance

affiliations

Nuffield Agricultural Trust – Scholar
Springboard Charity for developing professionalism – Fundraising Friend
Friend of the Royal Academy of Culinary Arts

engagements

Food Matters Live – Chair Panellist
Specialist Fine Food Show – Speaker
IFE (International Food & Drink Event) – Future Foods Trends Speaker 

 
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andrew staley

HCC Expert - energy

  • LinkedIn
  • Twitter

In 2000, Andrew joined Hilton International to develop the engineering side of their new build properties as well as refurbishing existing sites. As Director of Properties & Utilities, his responsibilities included Hilton’s energy management & purchasing, waste management, environmental and maintenance functions.
Developing his knowledge in Utilities was recognised in 2004, when he became chairman of the Hospitality Energy Consortium – an industry-wide group of hoteliers and suppliers who combined their energy purchases together to form the industry’s largest energy buying group.
In 2009 Andrew joined the UK energy procurement specialist firm, ‘The Energy Brokers’ as their Managing Director and has worked with almost all of the large hotel brands advising them on their energy procurement. After growing the business, he managed an MBO and turned the company into The Consultus International Group, which has further expanded the business services and geographies.
Andrew has the benefit of being both a specialist consultant in the hotel industry and a business leader with a strong track record. 
No-one understands better the challenges of the hotel industry when it comes to utilities – and he continues to support hotels with the very best commercial solutions.

Experience:

The Consultus International Group – Chief Executive Officer
The Energy Brokers – Managing Director
Hilton International – Director of Properties & Utilities

specialist subjects:

  • Energy purchasing

  • Energy management

  • Waste management

  • Engineering/Maintenance

  • Environment

  • Building refurbishment

  • New build development

 
 
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stephen minall

HCC Expert - F&B concepts

  • LinkedIn

There are few people in the hospitality industry who are more closely aligned with current food trends. Stephen writes for trade journals, presents at retail consortiums in the UK & Europe, and has been seen on BBC News as a leading expert in food related stories.
Stephen judges the Foodservice awards, The Cateys and the Quality Food Awards.
Recent hot topics have included the rise in Home Delivery, Dark Kitchens and Takeaway/Grab & Go concepts - and how both hotels and restaurants can take advantage.
Stephen not only guides and advises, but he is an entrepreneur who has his own extensive experience within retail and foodservice operations. He created the Wrapid brand of fast food outlets that he grew to 25 sites at home and abroad. As one of the owners of Moving Food, a food market development agency working with retail and catering, he has helped to launched dozens of new food concepts into the UK including the likes of Wowbutter (a no nut peanut butter!). His products can be found in locations such as Aldi, Nisa, Ocado and Holland & Barrett.
His latest project is Distinctive Foods, the developer of ‘The World’s Smallest Ice Cream Factory’. It is a mobile organic ice-cream concept featured in Cadbury World and other leisure and retail destinations across the UK.

Experience:

Moving Food – Founder
Distinctive Food – Founder 
Wrapid - Founder
Queens Moat House Hotels – Procurement/F&B Director 
Holmes Place Gyms – Procurement Director
Bewley’s Ireland - Franchise Director
Pizza Hut – Director of Franchising

specialist subjects:

  • Consumer Trends

  • Food Marketing

  • Marketing

  • Food Sales Growth

  • Grab & Go Concepts

  • Food & Beverage Procurement

  • Food Retail

affiliations

Quality Food Awards - Chairman of Food Service 
Tahola Systems - Share Holder
Konnekt UK- Aged Care Communications
The Outlook Foundation (Special Needs Charity) – Board Member

engagements

Hotel Catey Awards – Technology Judge
Quality Food Awards – Lead Judge
Canadian Trade Board - Brand importer

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austen bushrod

HCC Expert - Purchasing

  • LinkedIn

After starting out in life working in military electronics, Austen landed in the Hospitality space in 2001 running the procurement organisation for Accor in the UK. In 2007, he turned his hand to the gaming industry and spent five successful years with The Rank Group, soon followed by almost four years with Radisson Hotels in a similar role. 
A subsequent stint as Head of Business Development at Bunzl Catering Supplies, as well as establishing the hotel cosmetics business ‘Amenity Warehouse’, has also given him a 'suppliers-eye' view.
Now a much sought-after consultant to the industry, he supports hotels to identify and implement cost reduction opportunities both from an operational and a supply perspective.

Experience:

Accor Hotels – Director of Purchasing UK & Ireland

Radisson Hotel Group – Procurement Director

The Rank Group – Director of Purchasing

Bunzl Catering Supplies – Head of Business Development

specialist subjects:

  • Purchasing Management

  • Savings Programs

  • Laundry

  • Housekeeping

  • Utilities

  • Cosmetics & Amenities

  • Social Distance Signage

  • Disposables

  • Sustainability

  • Compliance

  • Strategy

  • Customer Focus

affiliations

Moving Food – Associate

Amenity Warehouse – Director

Bushrod Consulting - Managing Director

engagements

Catering Forum – Guest Speaker
Economist Conferences – Guest Speaker
Hotel & Restaurant Show – Guest Panellist
Textile Services Association – Guest Speaker
Hotel Catey Awards – Award Presentation

Quality Food Awards - Judge/Chair

 
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nick padgett

HCC Expert - bars

  • LinkedIn

Nick joined Diageo as a young, fresh faced salesman in June 1984. He has subsequently spent over 35 years working in the UK On Trade, primarily managing and running sales teams responsible for national and regional pubs, bars, hotels, restaurants and night clubs. In 2015, and in response to many requests for help, he set up his own consultancy business and now advise supplier companies of all shapes and sizes on how to grow the distribution, share and volume of their brands. Pivotally, this has required a deep understanding of what makes a bar successful. He is an expert in the levers, activities, initiatives or changes that can be implemented to grow profits by increasing both volume and margin. Sometimes, his support is as straightforward as advising sites on what activities to focus on and how to avoid efforts that don’t add to the bottom line.

Experience:

Diageo GB – Head of Managed On Trade
Lucozade Ribena Suntory – Channel Director
Global Brands – On Trade Controller 
Nick Padgett Consultancy - Owner

specialist subjects:

  • Negotiation and sales 

  • Bar Promotions

  • Consumer insight

  • Return on investment

  • Activity implementation

  • Category management
     

  • Bar standards and layout

  • Creating promotional initiatives

  • Perfect serve programmes

  • Mystery shopper initiatives

engagements

Southwest Tourism Awards - Judge

BEDA/Noctis committee member

 
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