Increasing Star Ratings & Merit Scores

Service Description

This one-hour session allows you to discuss with an expert the way in which you can manage your establishments star rating assessment albeit with: The AA, Visit Scotland, Visit Wales, Tourism Northern Ireland, Visit England or Quality in Tourism. Increasing your star rating or simply increasing your merit score % will demonstrate to your guests and staff a commitment to quality thereby allowing you to flex your prices as appropriate. A better-quality business will reduce negative feedback. We will discuss your last inspection report and look at the various ways of increasing the score and grading. If you have not yet been star rated, we will discuss the areas that the inspector looks for and tips and tricks to optimise the visit. YOUR HCC EXPERT Alistair Sandall FIH was a Senior Hotel & Restaurant Inspector for the AA for nearly 12 years. During that time, he assessed over 2,500 hotels from 1 to 5 * and additionally, over 1,000 high street restaurants from 1 to 5 Rosettes. He also headed up the Training & Consultancy division of AA Hospitality Services. Prior to this he was a hotel GM for nearly 20 years in London and the provinces. His training was at West London University and included spells overseas as well as the UK. Most recently Alistair was Head of Professional Development at the Institute of Hospitality TREATMENT FORMAT Establishment questionnaire to be completed by hotel (20 mins) Review of latest inspection report Evaluation of relevant review websites 1 Hour Video Conference with HCC Expert As an advisory treatment, this session is NOT is covered by our HCC Savings Guarantee.

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