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Effective Team Scheduling

The right person in the right time & place to serve the customer

  • 1 hour
  • 119 British pounds
  • Video Conference

Service Description

YOUR TREATMENT Scheduling teams in hotels can be challenging but it can be made easier by following a few simple steps. Ineffective scheduling can lead to customer complaints as service levels fail. This causes disappointment to customers, frustration to team-members and missed opportunities to maximise financial returns for owners. It is therefore vital that staffing levels are aligned with customer demand. If there was a way to schedule team members “by the minute” to cope with customer demand this would be ideal, but unfortunately this is not practical and very often shift patterns straddle both low and high volume periods of the day. This treatment focusses on some tips and techniques for forecasting customer demand by adopting a “labour standard approach” and creating the optimal mixture of labour resources to help schedule team-members more effectively. YOUR HCC EXPERT Tom Mc Dermott has held General Manager positions for Hilton across the UK including Resort, City Centre, Airport, and large conferencing properties. As Director of Operational Excellence for Hilton Tom led the Labour Management Team in EMEA who supported hotels in the effective scheduling of their labour resources. This included the installation of “time and attendance” and “Labour Management” systems in over 120 hotels in the region which realised productivity improvements saving hotels thousands of labour hours a year. TREATMENT FORMAT Hotel to complete pre-treatment questionnaire (20 mins) 1 Hour Video Conference with HCC Expert THIS TREATMENT IS COVERED BY OUR HCC SAVINGS GUARANTEE.

Contact Details

0118 4050 200

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