Campfire@TheClinic July 2021 - What impact is the recruitment challenge having on service?

As the hotel industry re-opens, Stephen Minall shares his thoughts on knowing your true customer and how to engage.

Is the automatically applied service charge an out-dated concept? Is right now the opportunity to create a service-led tipping culture?

With hospitality opening up, how will hotel purchasing have to adapt to the post-pandemic world and what has been the impact on suppliers?

As the hotel industry re-opens, Stephen Minall shares his thoughts on how to challenge yourself and your hotel on your marketing activity.

With 'Staycation' being the industry buzzword of the summer, Austen Bushrod fears hotels are losing sight of the changes in business travel.

In his latest blog, Austen Bushrod warns of the dangers of thinking things will be 'back to normal' for Hospitality in June.

Guests often judge hotels by the quality of their textiles. Well placed throws, cushions or bathrobes can elevate your rooms and your rates.

In hotels where leisure facilities are provided, the offer can vary from a couple of pieces of equipment through to a full gym & spa!

In the second part of his list of essential actions for hotels, Austen Bushrod helps the lockdown pass faster than you can say ‘Vaccine’!

Is the Vaccine too late? Can it give a shot in the arm to your business? Great news this week as Pfizer announced they are close to the...

I love a good breakfast. Let’s get that ‘on the table’ first. It’s the meal that sets up my day when I am out visiting hotels – a little...