Housekeeping Quality Management

Service Description

YOUR TREATMENT Keeping a clean hotel is essential and it’s no surprise that ‘Cleanliness’ scores are the most viewed on TripAdvisor. Cleanliness can be subjective and incredibly difficult to monitor when you have so many members of a hotel team involved. Repeat cleaning of areas that are not reaching appropriate standards is inefficient and expensive. This treatment will guide you through creating a Housekeeping Quality Management process that will work for your hotel. Whether you run a small or large operation, there are many methods that can be incorporated to monitor your room and public area cleanliness. Choosing the right one for you will allow you to manage your own cleanliness scores and quickly identify areas of improvement. This treatment will help you to drive your cleanliness scores up along with your overall hotel rating which should improve occupancy and revenue. YOUR HCC EXPERT Austen Bushrod has managed Housekeeping services across hundreds of hotels in the UK and abroad. Always looking to improve quality he developed and managed Housekeeping Quality Management systems for Accor and Radisson that have been incorporated throughout their businesses. These systems have been designed to work across any sized hotel and vary from simple checklists through to automated online and tablet monitoring. Additionally, many of his systems and methods have been adopted by major outsourced housekeeping companies in the UK. He regularly advises hotel groups and independent operators on how to get the most from their housekeeping teams and suppliers. TREATMENT FORMAT Housekeeping Questionnaire to be completed by hotel (20 mins) 1 Hour Video Conference with HCC Expert THIS TREATMENT IS COVERED BY OUR HCC SAVINGS GUARANTEE.

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