Housekeeping Efficiency

Service Description

Expected Savings up to 40% YOUR TREATMENT Whether you are responsible for your own cleaning, or work with an outsourced partner, the bedroom cleaning process is a set of repeatable steps that are undertaken every day in every hotel. Large hotel groups have always spent significant effort in making these processes more efficient – they know time is money! It may have been some time since your processes were analysed to ensure that all steps in the process are effective and efficient. This treatment focusses on utilising simple, easy to use tools and techniques to improve efficiency. They will benefit your guests in terms of quality, they will benefit the wellbeing of you and your team-members, and, above all, will deliver significant savings for the hotel. YOUR HCC EXPERT While working as a General Manager for Hilton in London, Tom Mc Dermott became very interested in the processes within the Housekeeping department and how they could be improved to provide better service to guests and less stressful for team-members. As Director of Operational Excellence at Hilton Tom led Continuous Improvement projects across Europe and the Middle East resulting in service improvements and significant savings in Housekeeping departments in Hilton, Conrad, and Waldorf Astoria Hotels. Tom and his team created the “Operational Excellence Best Practice Portal” where the best ideas could be shared with other Managers so they could also use the hundreds of best practices listed to continually improve the performance of their department. He will be glad to share his experience with you! TREATMENT FORMAT Housekeeping Pre-Treatment Questionnaire to be completed by hotel (20 mins) 1 Hour Video Call with HCC Expert THIS TREATMENT IS COVERED BY OUR HCC SAVINGS GUARANTEE.

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